Hours of Operation:

Monday-Friday

7:00 am to 3:30 pm

As we wrap up our series recognizing each team member’s unique skill set before introducing NORA’s Executive Vice President and General Manager next month, this month’s spotlight belongs to Administrative Assistant Victoria Gonzales. As the Administrative Assistant, Victoria leads the operations of the office, working behind the scenes making sure the cooperative stays organized and running smoothly and efficiently. She works directly with the Board of Directors and Executive Vice President and General Manager Anthony Mercure collaborating and communicating with them on a regular basis and managing tasks that complement their needs. Some of the tasks that Victoria is responsible for include coordinating the travel and lodging arrangements for the board members and employees when it becomes necessary for them to attend out of town or out of state training. She schedules committee meetings and gets their respective packets ready as needed. When requests for new construction or line extension come in, Victoria works with Richard Tafoya, Director of Operations, to prepare and send out the application packets to members to collect the required documentation and payment in order to move forward with the project. In addition to the afore mentioned duties, Victoria plays a pivotal role in the organization and preparation of many of NORA’s major events such as the annual golf tournament and corresponding golf camp for students, the scholarship application process and presentation of awards to local high school seniors, and, of course, NORA’s Annual Member Meeting every September. Victoria was born and raised in the Chama area. She is a graduate of McCurdy High School class of 1988, and she attended business school in Farmington, NM. Victoria is nearing her 10 year anniversary at NORA. She was hired in April 2015 as consumer services representative. Then, in mid-2017, she was promoted to her current role as Administrative Assistant. Prior to joining the staff at NORA, Victoria worked at the Village of Chama as Municipal Clerk for 16 ½ years and at Cumbres & Toltec Scenic Railroad for 7 years. Throughout her life, she has also been involved in helping with her family’s ranch and other business ventures. She would like to thank her parents, Carmen and Florian Gonzales Jr. for instilling a strong work ethic in her and her brothers.